Anthem Pharmacy Change Effective July 1

Anthem (BCBS) recently announced the launch of IngenioRx, their new pharmacy benefit manager.  The transition from the current pharmacy, Express Script, to IngenioRx is now completed.  

HOME DELIVERIES:

Before July 1, 2019, continue filling your prescriptions (new and refills) with Express Scripts.

Starting on July 1, 2019 IngenioRx Home Delivery Pharmacy will be your new home delivery pharmacy. If it’s time for you to refill your medication, go to anthem.com (select Pharmacy) or call the Pharmacy Member Services number on your Anthem ID card. All of your prescriptions and prior authorizations will automatically transfer except for the following (for these, have your doctor send new prescriptions to the IngenioRx Home Delivery Pharmacy):

  • Controlled substances
  • Prescriptions that are expired or have no refills

Check to see if your information is correct by visiting com (select Pharmacy) or by calling the Pharmacy Member Services number on your Anthem ID card.

    • Update your mailing address and phone number, if needed.
    • Enter your correct payment information, credit card number or checking
    • Re-enroll for auto-refill, if you currently get your refills automatically

 

SPECIALTY PHARMACY:

Starting on July 1, 2019

  • You’ll begin filling your specialty medications with IngenioRx Specialty Pharmacy.
  • A member of the IngenioRx Specialty Pharmacy Care Team will call you to go over your care plan and answer your questions. They will help make the move easy. Your prescriptions and prior authorizations will automatically transfer, and if there are any issues, the Care Team will work with your doctor to ensure a smooth transition. If you miss this call or would like to call the Care Team yourself, you can reach them at
    833-255-0645.
  • Your IngenioRx Specialty Pharmacy Care Team will be available 24 hours a day/seven days a week.
  • You may be connected with a nurse from our Specialty Condition Management program. This rare disease management program connects you with nurses who will help with questions about medications or managing your disease. In addition, pharmacists, social workers and other key members of the Care Team are available to help answer your questions.
  • You’ll be able to manage your specialty prescriptions online at com (select Pharmacy) there are some exceptions and the Care Team can help you with those). Check to see if your information is correct by visiting anthem.com (select Pharmacy) or by calling the Care Team at 833-255-0645.
    • Update your mailing address and phone number, if needed.
    • Enter your correct payment information, credit card number or checking account information